Managing the data surrounding the tickets submitted by your credit union can have many benefits. It enables you to track and analyze the types and frequency of issues, allowing for the identification of common problems and the implementation of preventive measures. Efficient ticket management also ensures timely resolution of questions or issues, making everyone’s job a little bit easier. Additionally, it provides valuable insights into operational efficiency and staff performance, helping to allocate resources effectively and improve the overall service experience you can provide to your members.
MDT recognizes this value, which is why we have launched a new offering for our clients: Compass Analytics. This widely requested tool is designed to streamline the management of your Compass ticket data, empowering you with a one-stop-shop to view, filter and analyze your Compass ticket data to make more informed, data-driven decisions.
With Compass Analytics, you will receive a unique link and password that unlocks a customized dashboard that includes your custom Compass Reports that have been carefully crafted by MDT’s Data Analytics team. The best part? These reports contain near real-time data. No need to wait until the end of the month to pull a report; you can view your credit union’s most recent ticket activity on demand. Or, to find specific insights, you can utilize custom filtering to view a specific date range of tickets opened or closed, a certain category of ticket or tickets requested by a specific individual.
Since making this offering available, MDT has had the pleasure of working with several credit unions to bring their ideas to life. We asked Jake Hampton, CIO at Members Exchange Credit Union, to explain how he has been using his Compass Analytics dashboard and what insights he has gained. He shared:
“I love digging into data for insights, and being able to do trend analysis is super important. This lets me dive into the details, like the types of tickets we’ve submitted, who at MDT handled them, and how long they stayed open on average.
From a big-picture view, we can make pivot tables and turn them into Pareto charts. This helps us spot and fix the biggest issues with the least effort. It’s a great way to solve problems and improve our processes. I’m excited to use these insights to help my organization working with MDT and the community.” – Jake Hampton, CIO, Members Exchange Credit Union
By embracing Compass Analytics, you are taking a significant step towards more efficient and effective data management. Contact us to learn how we can support you on this journey and continually provide innovative solutions that enhance your experience.