As credit unions begin planning for 2025, one thing is clear—strategic project management is no longer optional. The complexities of modern financial services, evolving member expectations, and new technologies demand a structured approach to ensuring projects are executed efficiently. At MDT, we utilize two tools that help credit unions establish a solid communication foundation and…
Picture this: It’s a typical Monday morning, and you’re walking into your office. The air is buzzing with energy, not because of the endless cups of coffee or because the Detroit Lions won this weekend, but because your team is excited about the day’s brainstorming session. The usual routine has been shaken up—today, everyone is…
Greetings, all! As kids go back to school, leaves start to change and football rivalries intensify, that can only mean it’s fall, y’all! Fall always brings a sense of renewed focus, and we couldn’t be more excited about what’s ahead. A huge thank you to everyone who joined us at this year’s CEO Forum in…
“Experience” is the name of the game in today’s landscape. Whether it’s the Employee Experience (EX), the Member Experience (MX), or the Client Experience (CX), everyone is focused on making interactions memorable. The buzz around experience isn’t just about satisfaction anymore—it’s about creating moments that matter. Let’s start with the EX. Employees want more than…
Get to know Marcus Rhymer, of Latitude 32 Credit Union in Charleston, SC, who has been in his position of CEO for eight years. I recently learned that to unwind at the end of the day, Marcus taps into his musical side as a seasoned guitar player. Marcus began playing at fourteen. He bought his…
Event Overview: In the dynamic landscape of credit unions, where effective project management is a strategic advantage, Financial Plus Credit Union, a $1.4 billion asset institution headquartered in Flint, Michigan, recently hosted a pivotal Town Hall Meeting. This event, spearheaded by Mary Kenosian, the credit union’s Senior Project and Card Services Manager, addressed the growing…
Greetings, all! School is out for summer! Whether you’re traveling to an exotic beach or enjoying a staycation, we hope you’re having fun in the sun– just don’t forget that SPF! We’re proud to have another successful MDT E3 Conference in the books. The event, which is designed to engage, educate and evolve our strong…
“Give me a dad joke about how prevalent AI is now in the news and technology.” – Me “Why did the scarecrow become an AI expert? Because he was outstanding in his field of data!” -ChatGPT AI not only dominates the news, but also enhances all kinds of consumer applications. OpenAI, Meta, Google, Apple…
At MDT, we are committed to fostering a supportive and enriching environment for women in leadership. In 2022, the Women in Leadership Community (WLC) was established, and our bi-monthly meetups have been a cornerstone of this community, providing a platform for discussion, networking and professional growth. To ensure these gatherings continue to meet the needs…
Managing the data surrounding the tickets submitted by your credit union can have many benefits. It enables you to track and analyze the types and frequency of issues, allowing for the identification of common problems and the implementation of preventive measures. Efficient ticket management also ensures timely resolution of questions or issues, making everyone’s job…
Our annual MDT E3 Conference, held last month, was designed to engage, educate and evolve our strong community of credit unions – and let’s just say, mission accomplished. This year’s conference was a huge success, thanks in no small part to our MDT colleagues, business partners and clients. Nearly 300 attendees and over 60 credit…
By Claudette Wilkins, Product Manager; Waheeda Brandon, Product Manager; and Tara Hana, Product Manager MDT’s Product Management Office works to continually bring you both new and updated product and service solutions to enhance your credit union, and we aim to diligently communicate our ongoing progress and roadmaps so you can plan accordingly. Through internal development…
By Larry Nichols, President and CEO Greetings, all! Ah, spring! The time of year when flowers start to bloom, daylight lasts a little longer, and we start getting a nice preview of warmer weather. It’s as if the world hits a refresh button, and I’m loving it. We have some exciting events on the horizon!…
By Andrea Britten, Client Relationship Manager MDT strives to provide consistent, top-tier service, allowing us to form a deeper connection with every client. We build relationships to anticipate needs, proactively recommend solutions, and expand our knowledge of each credit union’s strategy for personalized and enhanced support. Throughout our journey building relationships, we meet unique…
By Reed Block, Senior Data Analyst; and Mary Teachout, Data Analyst As the saying goes, “Knowledge is power;” knowing how to understand your data empowers you to make smart, data-driven business decisions. In our daily jobs, we develop knowledge in several ways –including through coworkers, Google or happy mistakes. However, true knowledge goes beyond…
Within a dynamic digital landscape, credit unions face numerous challenges in safeguarding member information and maintaining a strong security posture. These challenges include a growing number of phishing attacks and data breaches. Meanwhile, the fraudsters remain relentless, discovering new ways to infiltrate vulnerable systems. Consider these insights from MDT’s cybersecurity expert and Chief Technology Digital…
Greetings, all! Happy New Year! I hope everyone had a wonderful holiday season, enjoying time with loved ones, eating delicious food and hopefully, cozying up by a fire to relax and escape the cold. New Years is a great time for reflection, looking back at our joint achievements, milestones and lessons learned along…
MDT’s Product Management Office works to continually bring you both new and updated product and service solutions to enhance your credit union, and we aim to diligently communicate our ongoing progress and roadmaps so you can plan accordingly. Through internal development and partnerships with third-party providers, we analyze, prioritize, validate and deliver new product offerings.…
I remember when I started in Card Services for Symitar, some 20 years ago. It was the first time I saw the magic of card approvals. As we were bringing credit unions live on new networks, we could see card transactions processing in real-time – approvals and denials happening all over the world with real…
As another year comes to an end, you are likely taking time to reflect on your performance over the past 12 months. This allows your credit union to look for opportunities in the coming year and identify how best to use the resources at your disposal. One of the largest opportunities for growth is using…
Credit unions play a vital role in the strength and development of their communities. Whether volunteering time, investing money into the local economy or creating awareness, credit unions’ support and efforts are making a difference every day. While navigating a fast-paced work environment and combating daily challenges, credit unions are still dedicated to supporting their…
By Gary Lee, Chief Client Officer Credit unions are unique financial institutions deeply rooted in their people-helping-people philosophy. In an age where technological advancements drive financial operations, aligning a credit union’s mission with technological innovation is paramount. MDT (Member Driven Technologies) is a testament to this alignment, confirmed by our recognition as the Finopotamus…
In a rapidly evolving landscape, the need for tailored project management and consulting solutions for credit unions is more critical than ever. More than 15 credit unions gathered in early November to explore how MDT’s consulting offerings can meet this growing need. This webinar, hosted by Member Driven Technologies (MDT), provided insight into the…
By Amethyst Stewart, Senior Marketing and Communications Specialist After attending the recent Jack Henry™ Connect Conference, I am confident that change will continue to be the norm as we head into 2024. But for credit union leaders without a solid technology plan, this change will be even more pronounced. Staying abreast of our evolving…
By Christine Clark, Senior Business Consultant We’re getting closer to yearend, and this is a busy time. You’re probably wrapping up projects, working on staff reviews, making sure your month-end jobs and processing are in place, planning next year’s budget, and more. As you plan what initiatives you will be tackling in 2024, take a…
By Claudette Hart, Product Manager; Waheeda Brandon, Product Manager; and Tara Hana, Product Manager Through internal development and partnerships with third-party providers, MDT’s Product Management team analyzes, prioritizes, validates, and delivers new product offerings. Below is a recap of some of the important information we’ve shared, as well as some of the products and partnerships…
By Pete Major, Vice President, FinTech Services I vividly recall the first time I made a debit card purchase at a Chevron gas pump (yes, I’m that old). Finally, someone combined the flexibility of paying at the pump with a credit card and the purchase magically deducting from your checking account. I feel like FedNow…
By Colleen Beshara, Client Relationship Manager For many, this summer has been one of the hottest on record, and I think we’re all ready for a reprieve from the heat. Now that school is officially back in session and the leaves are starting to change, it’s time again for the rivalry of the ages –…
By Patty Markovic, Client Relationship Manager MDT had the privilege to attend the 2023 Montana Credit Unions Annual Power Up Conference & Expo. “The Roaring Twenties” was this year’s theme, and participants enjoyed an event full of excellent education sessions, networking opportunities, fundraisers, and vendor hall. As a golfer myself, I was grateful to…
By Jennifer Lee, Vice President, Software & Data Services & Megan Davison, Manager, Accounting “Find a job you love, and you will never work a day in your life.” While it might be debated as to who said this (Mark Twain, Confucius or a Princeton professor), the philosophy behind this saying withstands the test of…
