Training Specialist

Position Location

Farmington Hills, MI

This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required.

Position Purpose

The Training Specialist is responsible for assisting in planning, developing, designing, implementing, managing and maintaining internal and external dynamic training programs. Identifies training needs and designs support materials including trainer guides, audio-visual aids, manuals, workbooks, and videos. Assists in evaluating the effectiveness of training programs and participant performance. Maintains training library resources and distributes materials as needed for employees and clients. Provides support in the planning and implementation of product training for financial institution conversions, mergers, migrations, and add-on products. Translates complex technical information into user-friendly training materials. Provides internal and external documentation for products and services.

Duties & Responsibilities

Present training programs using various forms and formats including lecture, group discussion, simulations, online modules, product demos, chat, and video.
Collaborate with management and cross-functional teams to identify company and client training and development needs, including software, online communication, and communication equipment.
Evaluate training programs, services, and new technology. Innovate and adapt training methods and materials, ensuring MDT programs stay fresh, relevant and effective. Provide recommendations and suggestions for improvements.
Design and develop training procedures and programs. Prepare trainer guides, audio-visual aids, videos, LMS courses, manuals, workbooks, training exercises, and reference materials.
Ensure students gain an understanding of the application, equipment, or concept through quizzes, teach-backs, demonstration, or other methods.
Ensure internal and external training environments and systems are up to date.
Gather, analyze, translate, and compose technical information into clear, readable documents for use by technical and non-technical personnel.
Represent the company professionally in contacts with clients, vendors, and trade professionals.
Ensure requests, questions, and problems are courteously and professionally resolved.
Ensure the company’s professional reputation is maintained both internally and externally.
Participate in product rollout/enhancement projects to facilitate related educational material for staff and clients.
Conduct research and ensure the use of proper technical terminology.
Keep management well informed of training activities and any significant problems.
Complete required reports, records, and other documentation.
Attend and participate in meetings and committees as required.
Develop a strong understanding of training needs for employees and credit unions and able to assess their business strategies and needs in relation to their objectives.
Identify training needs by reviewing product requirements, meeting with analysts, and reviewing available documentation, workflows, and business process descriptions.
Responsible for keeping training documentation current and accurate in all repositories, including updating the Wiki, network drives, service desk system and LMS.
Use technical writing skills in a variety of ways, such as managing templates and procedures, writing newsletters, and maintaining document libraries.
Stays current on training programs and procedures, new products, technology changes, and new teaching methods.
Ensures work area is clean, secure, and well maintained.
Complete additional duties as assigned.

Education & Experience Requirements

High school graduate or equivalent.
Bachelor’s degree in Business or a related field, or equivalent experience and education.
Two to four (2-4) years of experience in training-related positions.

Required Knowledge

Knowledge of training systems and resources.
Knowledge of business software programs.
Knowledge of credit union operations and products/services a plus.

Working Conditions

No hazardous or significantly unpleasant conditions (such as in a typical office).
Frequent in-state and/or out-of-state travel including overnight stays.
Long duration of computer workstation usage.
Additional hours as required.

The compensation is based on experience and offers a base salary plus bonus opportunities. We offer BCBS benefits, dental, disability and life insurance at 90 days and 401K after one year.

Member Driven Technologies is an equal opportunity employer. We hire individuals on the basis of ability, experience, education, intelligence, and character. Member Driven Technologies does not discriminate against any employee or applicant because of race, color, sex, religion, age, marital status, national origin, height, weight, handicap, citizenship status, or otherwise to the full extent of all applicable laws. Our equal employment opportunity policy applies to all our employment practices, including hiring, training, advancement, discipline, and compensation.